Refund policy

Pasture to Plate

At Pasture to Plate, we take great care to ensure our pasture-fed meat reaches you in perfect condition. Due to the nature of fresh and frozen food products, our returns and refunds policy differs slightly from non-perishable goods.

Perishable Goods

All meat products sold by Pasture to Plate are perishable. For food safety and hygiene reasons, we cannot accept returns on meat once it has been delivered, unless the product is faulty or has been damaged in transit.

Faulty, Damaged, or Incorrect Orders

If your order arrives damaged, spoiled, incorrectly supplied, or unsafe to consume, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, we may ask for:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

If we confirm that the issue is due to damage, spoilage, or an error on our part, we will offer one of the following:

  • A full refund

  • A partial refund

  • A replacement product (subject to availability)

Refunds will be issued to the original payment method within 5–10 working days once approved.

Delivery Issues

If your order is delayed and arrives outside of safe temperature limits, please notify us immediately and do not consume the product. We will assess the situation and arrange an appropriate resolution.

Pasture to Plate cannot be held responsible for delivery issues caused by:

  • Incorrect or incomplete delivery information provided at checkout

  • Failed delivery attempts where no safe place was arranged

  • Parcels left unattended against customer instructions

Change of Mind

Under UK consumer law, perishable goods such as fresh or frozen meat are exempt from the 14-day cooling-off period. This means we are unable to offer refunds or returns for change-of-mind purchases.

Storage Responsibility

Once delivered, responsibility for proper storage passes to the customer. Please ensure meat is:

  • Refrigerated or frozen immediately on delivery

  • Stored according to the instructions provided

We cannot issue refunds for spoilage caused by improper storage after delivery.

How to Contact Us

If you experience any issues with your order, please contact us at:

Email: pasturetoplateuk@gmail.com
Subject line: Returns & Refunds – Order